Velto.surf is a website owned and operated by Velto Sail SL.
The use of this website is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this website indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Velto.surf indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Velto.surf. Velto Surf reserves the right to make changes to this website and these terms and conditions at any time.
The majority of the surfboards sold on Velto.surf are finished by hand. All surfboards are warranted to be made from the finest materials to the highest specifications of all the suppliers we work with.
Surfboards are not guaranteed against breakage, creases, heat damage, broken fin boxes, dings, compressions or discoloration, however caused, simply because the circumstances are out of our control. Surfing places huge demands on equipment; even small waves or impact can create sufficient pressure to snap or crease a surfboard.
In addition a small insignificant impact on a surfboard can lead onto a much bigger issue if the damage is not repaired fully.
All the legal stuff to one side we are surfers just like our customers, and hate to see damage to any surfboard. All reported issues with surfboards will be considered.
Taking the above into consideration, if you feel your surfboard suffers from a manufacturing or workmanship defect please email [email protected] When emailing, please include your order number and a detailed explanation of issue and clear digital photos of entire top side of the board, entire bottom side of the board and of any specific area(s) of concern.
Velto Surf reserves the right to make final determination of the warranty status in its sole discretion. If a defect exists, will choose, in its sole discretion, whether to (1) repair the board at no charge, or (2) exchange the board with a product that is functionally equivalent to the original product.
Putting a tail pad on the board will not affect a potential warranty. However the cost of any accessories on the board, or bought with the board, are not covered.
Summary of Surfboard Warranty
All surfboards are warranted to made from the best materials to the highest known standards. Because of the nature of the sport of surfing, no guarantees against damage or breakage of surfboards are offered or implied.
This does not affect your statutory consumer rights, which are fully recognised by Velto Sail SL trading as Velto.surf
Copyright and Trademark Notice
This website is owned and operated by Velto Sail SL. Unless otherwise specified, all materials appearing on this website, including the text, website design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Velto.surf. All audio and video clips are the sole property of Velto.surf or their respective content providers. All software used on the website is the sole property of Velto.surf or those supplying the software. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Velto.surf’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Disclaimer and Limitation of Liability as to Products Sold
All of Velto Surf’s products are guaranteed against defects in accordance with the manufacturer’s warranty from the date on which the goods were received. Except as expressly stated herein, Velto.surf makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Velto.surf website. Except as expressly stated herein, Velto.surf expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Velto.surf arising from any product sold on the Velto.surf website shall be the price of the product ordered. In no event shall Velto.surf, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages.
Disclaimer and Limitation of Liability as to the Velto.surf Websites
The Velto.surf website and the materials therein are provided “as is”. Velto Surf makes no representations or warranties, either express or implied, of any kind with respect to the Velto.surf website, their operations, contents, information, materials. Velto.surf expressly disclaims all warranties, express or implied, of any kind with respect to the websites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Velto.surf, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Velto.surf website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
Pricing and Availability
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or technical fault or product information received from our suppliers, Velto.surf shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Velto.surf shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Velto.surf shall immediately issue a credit to your credit card account in the amount of the charge. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Velto.surf reserves the right at any time after receipt of your order to accept or decline your order for any reason. Velto.surf reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. Velto.surf is a reseller to end user customers and does not accept orders from exporters, wholesalers, or other customers who intend to resell the products offered by Velto.surf.
This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that Velto.surf are not responsible for the operation of or content located on or through any such website.
Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – please check your voucher to find out when to use it by. Velto.surf cannot accept any responsibility for stolen or deleted gift vouchers. We’ll despatch your gift voucher either as soon as payment has been cleared and we cannot be responsible for any delays, no matter how they are caused.
If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we cannot be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. In addition, we cannot take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.
From time to time, gift vouchers may get caught in spam filters, and it is the recipient’s responsibility to check these filters. We cannot take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control. If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two). We reserve the right to vary these terms and conditions.
The conditions of use relating to any discount code will be specified at the time of issue.
Jurisdiction and Venue
You agree that any legal action brought against Velto.surf shall be governed by the laws of Spain without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Velto.surf website shall be an appropriate federal or county court located in Spain.